Hello folks,
I have a new DS-2CD2387G2-LU (firmware V5.7.3 build 220112), and several times per day the camera reboots itself (evidence of this is in the 'Start' timestamp of the prtHardInfo command from the SSH shell, and the NVR detects a disconnect of about 1 minute).
Does anyone have any ideas, please? Do others have the same problem?
Is there any way I can get debug logging, syslog or other such diagnostics off the camera?
I have poured over the commands in the SSH interface but have been unable to spot anything that could suggest a reason. I can only conclude it is either a bug in the camera software or a hardware fault. But I doubt it is hardware because the camera operates well and is generally stable most of the time (when not rebooting every few hours!).
Thanks
I have a new DS-2CD2387G2-LU (firmware V5.7.3 build 220112), and several times per day the camera reboots itself (evidence of this is in the 'Start' timestamp of the prtHardInfo command from the SSH shell, and the NVR detects a disconnect of about 1 minute).
Does anyone have any ideas, please? Do others have the same problem?
Is there any way I can get debug logging, syslog or other such diagnostics off the camera?
I have poured over the commands in the SSH interface but have been unable to spot anything that could suggest a reason. I can only conclude it is either a bug in the camera software or a hardware fault. But I doubt it is hardware because the camera operates well and is generally stable most of the time (when not rebooting every few hours!).
Thanks