Sparkycharlie
New Member
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Hi, first time poster here,
I have installed a number of these PTZ cameras with no problem, however the latest one I have DS-2DE4A425IW-DE will not work on smart tracking at all. I have also tried line crossing & intrusion detection with smart tracking set as the linkage method, also with the sensitivity set to 100 and still nothing. I have one at my house running firmware version: V5.6.16 build 200925 and it works great, but the new one is running version: V5.7.1 build 211015 and all I get is the odd movement as if it will start tracking but still nothing. I have matched every setting and cannot think of what else to try? I'm hoping someone has experienced this problem before.
I have installed a number of these PTZ cameras with no problem, however the latest one I have DS-2DE4A425IW-DE will not work on smart tracking at all. I have also tried line crossing & intrusion detection with smart tracking set as the linkage method, also with the sensitivity set to 100 and still nothing. I have one at my house running firmware version: V5.6.16 build 200925 and it works great, but the new one is running version: V5.7.1 build 211015 and all I get is the odd movement as if it will start tracking but still nothing. I have matched every setting and cannot think of what else to try? I'm hoping someone has experienced this problem before.