Hikvision "error message"

[matudtud]

Dears,

good day to all.

can you please assist me as i am trying to connect the camera using P2P cloud via HIKVISION. however, when searching the serial number it give me error message " device is using by other user".

HIKVSION model DS-7200 Series

i am using iVMS-4500

i have already configure the port forwarding,

Hoping for your quick response and understanding.

Regards

 

[Cardoso (Interside)]

Try to upgrade the firmware. Hikvision is migrating from HiDDNS to Hik-connect, maybe it has changed something in the P2P access too.

 

[matudtud]

thanks boss for the reply.

and for the feedback as well.

have a great day

 

[Kieran]

If you're still having issues after you've tried Cardoso's suggestions, it might be worth getting in touch with Hikvision directly. They'll be able to un-pair your DVR with whatever account it is currently tied to and you can start fresh.

 

[matudtud]

dear,

the error already rectified as i use the first account registered by my wife. however, when trying to search the serial # of the device thru Hikvison device management is gives me " the device is offline" even trying to access thru P2P. i used dynamic IP by error is still the same even static IP.

the DVR is connected to the router.

IP address: 192.168.254.90
subnet: 255.255.255.0
gateway: 192.168.254.254

can you please let me know if i configured right?

hoping for your quick response and understanding.