HikVision mobile app help off Wifi

[Stu_c]

hi all
After a long day I have finally got to DVR viewer and playback to work on Hik-Connect wifi, for some reason I still cannot get the app to work outside of my wifi network any suggestions why? Or a way to solve this everytime it tried to load a image just says connection failed thanks in advance.

 

[Phil]

Here are the Hik-Connect manuals for Android and IOS - may help.