Hikvision NVR DS-9664NI-I8 constantly freezing and then restarting?

[davidoc]

Hi, im currently having a issue where Hikvision NVR DS-9664NI-I8 is constantly freezing and then restarting. After restart it works for 3-4 seconds and then restarts. Any suggestions would be greatly appreciated.

David

 

[Dan]

Hi @davidoc

Did the restarting/rebooting just start out of nowhere or did it start happening after updating the NVR firmware? If it was after updating the firmware, can you please confirm the firmware version you updated to?

 

[davidoc]

Hi Dan, no update done, just started out of no where. Im not very tech minded but how would i check current firmware version?

 

[Dan]

If the NVR is rebooting as regularly as say it might be difficult to log in (with a browser or direct monitor) and confirm the firmware version.

If you can't get the system > Basic Information menu before the NVR reboots, the other option would be to use the Hikvision SADP Tool to check the firmware version when the NVR comes online.