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The new video from Hikvision (linked below) takes you through the 4 password reset options that the user can do themselves, these are:
1. Reset Password by reserved email
2. Reset Password via Hik-Connect App
3. Reset Password via Security Questions
4. Reset Password via GUID File
IMPORTANT: Not all of the above options will be available on all Hikvision products, also be aware that all the above options do require some level of pre-configuration to use them so if you have done none of the setups explained in the video you will have to follow the traditional reset file method as described here (remember though that we at use-IP will only reset passwords of our own customers)
1. Reset Password by reserved email
2. Reset Password via Hik-Connect App
3. Reset Password via Security Questions
4. Reset Password via GUID File
IMPORTANT: Not all of the above options will be available on all Hikvision products, also be aware that all the above options do require some level of pre-configuration to use them so if you have done none of the setups explained in the video you will have to follow the traditional reset file method as described here (remember though that we at use-IP will only reset passwords of our own customers)
