HiLook NVR-104MH-C/4P showing offline

[Kishore Sistla]

Hi,
My HiLook NVR model NVR-104MH-C/4P is showing offline and consequently unable to see CCTV on phone. The cameras themselves are working ok and showing the recording on the PC

 

[Phil]

Have you perhaps changed your router or internet provider?

Hik-Connect - Hik-Connect portal error message "No device is found. Make sure that the serial No. is correct and the device is connected properly."

The thread title is what you will see at Hikvision's Hik-Connect portal if it is unable to find your Hikvision device online. Briefly, when you enable Platform Access on a Hikvision device (typically an NVR, but you can just add a camera) then the device 'calls home' to the Hik-Connect portal...

www.use-ip.co.uk

 

[Kishore Sistla]

Thanks Phil. We had to restart the modem recently and the Powerline adapter to which the NVR was connected had to be repaired and NVR rebooted. Many thanks