Hilook POE not posting?

[PickaBoo]

So I bought two 8MP POE Hilook cameras to add to existing NVR.
Long story short, I bought a whole new NVR (NVR-104MH-C/4P) with two 8MP cams with it.

All set up and the 2 cams I bought without the NVR aren't posting at all.
I switched around the ethernet ports and the ports all seem to work.
I just plugged the 2 non posting ones out and in again, from the junction box and the NVR box end, but still nothing.

Here's what I'm seeing:



The 2 not posting btw are on 20meter cables and they're the furthest away which I don't think matters.

Any advice would be great as I'm super confused,
Cheers

 

[Dan]

Hi @PickaBoo

Were the 2 x 8MP HiLook cameras connected to that existing NVR before you tried to connect them to the new 104MH-C/4P NVR?
What camera models are the two problem 8MP HiLook cameras?

 

[PickaBoo]

Hi, no the old NVR was BNC cable and not POE. I pretty sure there the exact same

Hikvision HiLook IPC-T289H-MU (D) ColorVu IP 8MP

all 4 are this camera

 

[PickaBoo]

this is how is looks on the phone It naming the npn working as IP adresses or 4@fc .. whatever that means. the only thing i can think todo is a factory reset on the NVR

 

[Dan]

Okay,

So the cameras were first set up on your local network and then you plugged them into the PoE ports on the new NVR?

If that is the case, the cameras won't be detectable when plugged into the NVR PoE ports because they have already been activated with a password and local IP addresses.

The simplest way to get these cameras to work via Plug & Play on the NVRs PoE ports would be to hard reset the 2 cameras, you should find the hard reset button under the MicroSD card cover on the camera and you can follow the below instructions to perform the reset:

1) Unplug/power down the camera
2) Hold down the reset button on the camera
3) Whilst holding the reset button down, plug the camera back in and continue to hold the reset button for a further 20-30 seconds
4) Once that time has elapsed, release the reset button and the camera should be reset

If you perform the hard reset while the camera is connected to the NVR ports, it should automatically activate and connect to the NVR once the reset is complete.

 

[PickaBoo]

This may be the case , I could of accidentally assigned them to the local network when setting up.
I'll try this reset and see if it works.
Nothing to lose I guess.

Cheers for the help again

 

[PickaBoo]

Need a plan B.
So, I took down the camera and plugged it in with another Ethernet and did the reset but still nothing.
The light on it flashed when plugged in, so it works.
It just keeps saying detecting on screen.

And, I don't think this means anything but SVC is off on the non working 2, but I'm assuming it's because they're not working.