HiVision DS7608NI just one cam offline and no recording after offline?

[tomi]

Hi,

I installed my NVR some weeks ago, and actually I am quite happy coming from an arlo Wireless scam.

Last week I installed the 6th cam and it worked well for some days. Then suddenly the new cam went offline. I restarted the NVR and it came back to life.

I then checked cables and all seemed fine, it then worked 3 days and today again offline, restart doesn’t bring it to life. I double checked the recordings on the NVR and it also stopped recording today noon so I don’t think its an hikconnect issue. Any idea what it might be? My logic is that it must be a connection issue (wiring) or can it be something else? Anything I could check? In the hik connect app the error message is “the device is offline” – as mentioned all other are online. In the hik pro app, it states “device eror”

Tom

 

[Phil]

Step One is always going to be to ensure that your NVR and cameras are all running the latest firmware, just in case your devices have issues that Hikvision have learned about and fixed with newer firmware.

 

[tomi]

Dear Phil, thanks for your reply.
The firmware of NVR and cameras are up to date.

 

[Phil]

Did you check for the latest versions at the Hikvision UK portal?

HIKVISION UK PORTAL

www.hikvisioneurope.com