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I am struggling with the platform access for the app and ivms?

Hikvision87

Well-Known Member
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52
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Hello

I have just setup a new hikvision cctv system however I am struggling with the platform access for the app and ivms. All guides mention hik connect as a selection on the settings. I only have ISUP and whatever settings I use don’t work.

I also can’t register the device on the hik connect website. It says it is offline when it is clearly working fine.

What am I doing wrong?

Thank you
 
Hi, can you let us know what NVR and camera models you are working with please?
 
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