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Hik-Connect I found this error when I opened playback in the Hik-Connect App - "Video playback Failed. Error code: (245416)"?

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Chbazaid

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I found this error when i open playback kindly please help me how i can fix it ?

Screenshot_2021-04-20-05-03-22-25_f9d76538bcd723863bd1fd915e6bf36b.jpg
 
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