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We have seen a handful of people post here on the forum saying that they can't find the box to enter their encryption key when using iVMS-4200 on a Mac, we helped a customer with this today and it would appear that there is no way to enter the encryption key on the Mac version of the 4200 software.
So here is our advice for customers with a new system and those with an existing system:
New System
If you are setting up a new system and are planning to use iVMS-4200 on a Mac you will have to set up the system without an encryption key (this is not a big deal as the key is simply an extra layer of security and for most systems, a strong password is enough security).
Existing System
If you have an existing system that is already encrypted and you now want to access that NVR via 4200 on a Mac you will have to disable the encryption key, to do this you will have to access the NVR via a directly connected monitor. When logged in via a monitor you will want to go to Configuration->Network->Platform Access where you should see a page that looks like this:
You will want to make sure the Enable Stream Encryption tick box is unticked and then click Apply, now when you return to the iVMS-4200 software you will now be able to live view & playback the cameras connected to the NVR.
If your setup requires you to use an encryption key and you want to use a Mac to access that system then you can still do that but you will have to access the NVR using a browser instead of iVMS-4200.
So here is our advice for customers with a new system and those with an existing system:
New System
If you are setting up a new system and are planning to use iVMS-4200 on a Mac you will have to set up the system without an encryption key (this is not a big deal as the key is simply an extra layer of security and for most systems, a strong password is enough security).
Existing System
If you have an existing system that is already encrypted and you now want to access that NVR via 4200 on a Mac you will have to disable the encryption key, to do this you will have to access the NVR via a directly connected monitor. When logged in via a monitor you will want to go to Configuration->Network->Platform Access where you should see a page that looks like this:
You will want to make sure the Enable Stream Encryption tick box is unticked and then click Apply, now when you return to the iVMS-4200 software you will now be able to live view & playback the cameras connected to the NVR.
If your setup requires you to use an encryption key and you want to use a Mac to access that system then you can still do that but you will have to access the NVR using a browser instead of iVMS-4200.
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