Live View problem on NVR

[Caddycolin]

Hi folks

I'm new on here, I have been installing hikvision for about 2 years now without too many problems but on my most recent install. it was a system I done about 6 months ago.(V3.4.62 build 160503) the guy wanted an extra camera installed so I fitted a new IP 2mp bullet yesterday.

firstly I couldn't view it online or over iVMS-4500 (he has a static ip) or on the monitor. I solved this by changing the encoding from h.265 to h.264. however I still cant see the image on live view on the monitor plugged directly to the nvr.

I know I'm missing something really simple but I cant seem to figure it out!!

Thanks in advance

Colin

 

[Phil]

Hi Colin,
What NVR does your customer have please?
Is everything running the latest firmware?
How does this problem camera look when you check 'Camera Management' by accessing the NVR's Configuration section from Internet Explorer on a PC on the same network?

 

[Caddycolin]

hi Phil

Thanks for getting back to me. he has a DS-7608NI-E2 / 8P/A. Yeah both are up to date. Is this the screen youre referring too?