I manage a site with loads of cameras. Today I lost the sub-stream on two at the same time:
DS-2CD2385G1-I on 5.6.5 200316
and
DS-2CD2385FWD-I on 5.6.3 190923
I have previously occasionally had issues with cameras losing either the sub-stream or the main stream (where one of the streams works but the other doesn't) but usually a reboot of the camera sorts the issue. But with these two I can't seem to get a sub-stream back. I have tried rebooting the cameras multiple times, rebooting the NVR as well as adjusting sub-stream via the NVR but when I go to the sub-stream settings on the NVR for these 2 cameras it gives an error saying the camera does not support a sub-stream.
Anyone else had similar issues? Can anyone suggest anything else to try?
If one camera had this issue I would maybe put it down to a camera fault but we have previously had no camera faults ever so this would be 2 faults with 2 different model cameras at exactly the same time. So I find it unlikely (although of course not impossible) that this is hardware.
Thanks
DS-2CD2385G1-I on 5.6.5 200316
and
DS-2CD2385FWD-I on 5.6.3 190923
I have previously occasionally had issues with cameras losing either the sub-stream or the main stream (where one of the streams works but the other doesn't) but usually a reboot of the camera sorts the issue. But with these two I can't seem to get a sub-stream back. I have tried rebooting the cameras multiple times, rebooting the NVR as well as adjusting sub-stream via the NVR but when I go to the sub-stream settings on the NVR for these 2 cameras it gives an error saying the camera does not support a sub-stream.
Anyone else had similar issues? Can anyone suggest anything else to try?
If one camera had this issue I would maybe put it down to a camera fault but we have previously had no camera faults ever so this would be 2 faults with 2 different model cameras at exactly the same time. So I find it unlikely (although of course not impossible) that this is hardware.
Thanks
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