s0ul1984
Member
- Messages
- 23
- Points
- 3
Hey guys,
I need some help with this camera. I have few questions and hopefully someone can help me with this.
I want to update the firmware on it from V5.5.800 build 210628 that it is on to V5.7.1.211009 but it does not work. The firmware downloaded from this website: DS-2CD2386G2-ISU/SL does not seem to work. I do know how to update it but for some strange reasons it will not. When I upload the firmware file this is what I get. The type of upgrade file mismatches. I wonder why is there a mismatch? I live in Europe and know firmware are based on regions. I have no idea what is going on. I wonder what the (C) stands for because this page where I got the firmware from has a (C).
Any help to get firmware update is really welcome.
The other question is how come I lose 5fps on this camera.? On paper, it is saying I can get at 4k a 25FPS when camera is on 50hz. When I check the settings I can only get 20FPS. By the way the camera is not on NVR. I just installed a sd of 128gb and I am recording on that one.
Another question is how come when I want to have the camera at 1080p, the camera will crop the image vertically. I did contact hikvision but as greedy as these chinese are they said we can't help you as individual.
So if you guys can help me, that would be really nice.
Thank you
https://www.hikvision.com/en/produc...eries/ds-2cd2386g2-isu-sl/#download-agreement
I need some help with this camera. I have few questions and hopefully someone can help me with this.
I want to update the firmware on it from V5.5.800 build 210628 that it is on to V5.7.1.211009 but it does not work. The firmware downloaded from this website: DS-2CD2386G2-ISU/SL does not seem to work. I do know how to update it but for some strange reasons it will not. When I upload the firmware file this is what I get. The type of upgrade file mismatches. I wonder why is there a mismatch? I live in Europe and know firmware are based on regions. I have no idea what is going on. I wonder what the (C) stands for because this page where I got the firmware from has a (C).
Any help to get firmware update is really welcome.
The other question is how come I lose 5fps on this camera.? On paper, it is saying I can get at 4k a 25FPS when camera is on 50hz. When I check the settings I can only get 20FPS. By the way the camera is not on NVR. I just installed a sd of 128gb and I am recording on that one.
Another question is how come when I want to have the camera at 1080p, the camera will crop the image vertically. I did contact hikvision but as greedy as these chinese are they said we can't help you as individual.
So if you guys can help me, that would be really nice.
Thank you
https://www.hikvision.com/en/produc...eries/ds-2cd2386g2-isu-sl/#download-agreement