Hullo!! I've just joined this forum after having had my new CCTV system installed. I've had early experience of Hikvision's Technical Support and as I've read somewhere else, someone's already said - its crap! I've spoken to someone in the UK office regarding the monitoring software for my PC & got nowhere. It seems they can't access anything from their end so I'm stumped to get any application running.
I've also been in contact with a tech guy from China; this is because I can't get the applications running properly on both my iPAD or android phone. Surprisingly, he's actually said that they are reluctant to give support if you've bought the kit from anyone not "authorised" by them. I've dropped a line to Amazon UK regarding that!
I'm very reluctant to reset my system to Factory Settings in case I lose all functionality. I was wondering whether it might be worth looking at other software which is compatible with the Hikvision kit, even if I have to pay for it.
I've also been in contact with a tech guy from China; this is because I can't get the applications running properly on both my iPAD or android phone. Surprisingly, he's actually said that they are reluctant to give support if you've bought the kit from anyone not "authorised" by them. I've dropped a line to Amazon UK regarding that!
I'm very reluctant to reset my system to Factory Settings in case I lose all functionality. I was wondering whether it might be worth looking at other software which is compatible with the Hikvision kit, even if I have to pay for it.
). Many Hikvision products on Amazon are fulfilled by grey-market suppliers.