Hik-Connect No previews for cameras?

[saunders1989]

I posted a while ago about no previews when opening the app as only 2 out of my 5 were loading previews when opening my app.

I have just transferred over to a new phone today and now the previews just don’t load at all as seen in the picture.

The driveway preview was the same but when I clicked on the camera I could view it and once come out I was able to see the last preview.

Does anyone know why or how to resolve this?

Just to confirm. All cameras are on the same version.

Driveway (not working) -
Firmware Version
V5.7.17 build 240606

Garage (Shows previews when opening app to latest time stamp)
Firmware Version
V5.7.17 build 240606

 

[JB1970]

I posted a while ago about no previews when opening the app as only 2 out of my 5 were loading previews when opening my app.

I have just transferred over to a new phone today and now the previews just don’t load at all as seen in the picture.

The driveway preview was the same but when I clicked on the camera I could view it and once come out I was able to see the last preview.

Does anyone know why or how to resolve this?

Just to confirm. All cameras are on the same version.

Driveway (not working) -
Firmware Version
V5.7.17 build 240606

Garage (Shows previews when opening app to latest time stamp)
Firmware Version
V5.7.17 build 240606

Start by updating the NVR ('Home') to the latest version as that's what is connected to Hik-Connect rather than the cameras directly. It looks to be showing that an update is available (red arrow icon)

 

[saunders1989]

Hi, I rebooted my NVR to see if that was the issue and now that arrow has disappeared. But the issue is still exisiting. Im pretty sure i have the latest version i can install for my NVR.

My NVR is - DS-7608NI-I2 / 8P and it is running V4.61.025 build 220905

 

[JB1970]

Hi, I rebooted my NVR to see if that was the issue and now that arrow has disappeared. But the issue is still exisiting. Im pretty sure i have the latest version i can install for my NVR.

My NVR is - DS-7608NI-I2 / 8P and it is running V4.61.025 build 220905

There is a minor update to 4.61.030_240123 available. It's on the UK portal here:

4.61.030_240123

 

[saunders1989]

thank you very much. i will update now and come back with the results

 

[saunders1989]

Hi @JB1970. I’ve updated but still the same issue.

The weird thing is if u say click into my first camera and come out. All 3 are update to a preview of the same time.

 

[JB1970]

Hi @JB1970. I’ve updated but still the same issue.

The weird thing is if u say click into my first camera and come out. All 3 are update to a preview of the same time.

They're rarely up to date on mine. I don't pay much attention to it TBH, though it might niggle me if just some were missing.

 

[saunders1989]

I think it annoys me more that 2 of them update and 3 don’t. Also it used to happen until I believe it was updated the iOS app.

 

[JB1970]

I think it annoys me more that 2 of them update and 3 don’t. Also it used to happen until I believe it was updated the iOS app.

There’s a bug fix Hik-Connect update this morning. Don’t rely on the App Store to auto update your app in a timely manner; search the app on the App Store and click on it. The link to ‘open’ often then changes to ‘update’

 

[saunders1989]

I saw that this morning and updated but still not working as expected. i cant work out if its an issue with the NVR or the cameras. i checked the sub stream settings of one that worked and the driveway and copied the settings but still not working.