C calli New Member Messages 3 Points 3 Oct 8, 2020 #1 No video on live view on smartphones. Main system working perfectly. Re-loaded app and updated but still no luck - error code 396520
No video on live view on smartphones. Main system working perfectly. Re-loaded app and updated but still no luck - error code 396520
Dan Administrator Staff member Messages 4,516 Points 113 Oct 8, 2020 #2 Hi @calli Can you give us the full details of your system, what NVR and/or camera models do you have? Which app are you using on the mobile and what version of the app? How did you add the devices to the app? QR code, IP address, P2P/platform access?
Hi @calli Can you give us the full details of your system, what NVR and/or camera models do you have? Which app are you using on the mobile and what version of the app? How did you add the devices to the app? QR code, IP address, P2P/platform access?
C calli New Member Messages 3 Points 3 Oct 8, 2020 Thread starter #3 System has been loaded and working fine for over a year. Cameras froze on smartphone and now say no video – Hic-Vision on PC showing same error. Cameras have a dedicated screen and are working perfectly there.
System has been loaded and working fine for over a year. Cameras froze on smartphone and now say no video – Hic-Vision on PC showing same error. Cameras have a dedicated screen and are working perfectly there.
C calli New Member Messages 3 Points 3 Oct 8, 2020 Thread starter #4 Bingo ! reset device on the Hic-Vision app and all videos are up and running - thanks
