NVR DS-7604NI-SE/P limit resolution

[Costin]

Hi,

I have 4 NVR's same model DS-7604NI-SE/P and each one with 4 IP cameras model DS-2CD2442FWD-IW.

One of the NVR's has a problem: does not allow anymore to select any other resolution than 352x288 (please check the pdf file attached, with capture screens from the bad NVR and a similar good NVR compared).

I've tried already to reset the NVR to factory defaults without success.

I would try to rewrite the firmware but I cannot find the firmware for this model to download.

Any suggestion how could I solve this problem?

Thank you,

Costin

 

[Phil]

You have a very low Max Bitrate set

 

[Costin]

I've tried with 4096 and other different values, there is no difference, resolution remains greyed out... The IP camera is the same...

 

[fullboogie]

I had to log into the camera's web gui, not the NVR's, in order to change the bitrates. On the NVR's gui, the bitrates are grayed out.

 

[Phil]

The latest firmware for your NVRs is here (V3.0.22):
HIKVISION UK PORTAL

 

[Costin]

Phil, thank you very much for the link!

fullbogie, I've just moved the camera from a good identical NVR, to the bad one, without modifying anything in settings... The main problem still remains, the video resolution option is greyed out on the bad NVR...