Hik-Connect NVR iPhone app issues

[MIA477]

Hi all,

I am looking for some assistance.
I have installed a HIKVision NVR DS 7600 series with 4 darkfighter ip cameras. All 4 cameras are live on NVR and can view them on HIK-Connect android app but can only view 3 on iPhone app version. On iPhones I only get 3 cameras and don’t get an option to add 4. I unbind device, restarted and linked again but same result. When I unplug cameras and swap them around I still get 3 cameras but what ever camera is in port 1 doesn’t appear on iPhone app.
I am running latest version of app and same result on 2 different iPhones.

many suggestions?

thanks.

Immy

 

[Phil]

Try restarting the NVR.
Try updating all of your devices to the latest available firmware (check the portal for the latest i.e. don't believe the devices when they say latest).

 

[MIA477]

Try restarting the NVR.
Try updating all of your devices to the latest available firmware (check the portal for the latest i.e. don't believe the devices when they say latest).

hi Phil,

thanks for your message, i went back to site today and updated NVR to the latest firmware and issue now resolved.
Cheers.

Imy