01304 827609 info@use-ip.co.uk Find us

One camera not showing up on terminal

Jskrilla

New Member
Messages
4
Points
1
Mu HIKvision system has a total of 10 active cameras, only 9 of them are showing up on the home terminal. When I go in remotely on my phone app or from work I can see all 10 cameras and when I log into the home system and I go to the cameras in menue I can find and I can see the camera when I go into the camera system as camera number 15 but it just does not show up on the display. I must’ve inadvertently exed it out at one point, how do I get it back on my display? Thanks for your help.
 
Hi @Jskrilla

What NVR/Camera models do you have?
Is it on the direct HDMI/VGA monitor where you are not seeing the camera?
Is the camera active/online in the camera management list?
 
I don’t know what model DVR it is but yes it is HDMI VGA monitor where I’m not seeing the camera. On any of my IVMS apps either on home PC computer or mobile the missing camera is showing up and playback is available the only place it’s not showing up is on the monitor for the direct HDMIVGA from the DVR. Sorry I’m not a very tech person
 
If you go to Configuration > Live View > View on the direct monitor are any of the live view panels not assigned a camera channel? If you are unsure please send a screenshot/photo of what you see on that menu.
 
The first screen shot is my live view on the hdmi monitor on the dvr, the 2nd is the camera that is not showing up and the 3rd is the live view on the app getting rekote access.
 

Attachments

  • 1ACDF5D3-10CB-4FE0-8978-AAC4B0253856.jpeg
    1ACDF5D3-10CB-4FE0-8978-AAC4B0253856.jpeg
    3.2 MB · Views: 383
  • 0DF5CD82-6807-42CE-846D-9E180F3A5CB2.jpeg
    0DF5CD82-6807-42CE-846D-9E180F3A5CB2.jpeg
    3.1 MB · Views: 347
  • 8B2D4565-29ED-409C-B88C-B46533511CFC.png
    8B2D4565-29ED-409C-B88C-B46533511CFC.png
    3.9 MB · Views: 358
Last edited:
ok, if you go to the live view menu I guided you to in my above reply (Right-click the live view and go to Configuration > Live View > View) then you should see that channel D15 is no longer set to one of the live view split screens and so you will need to select the window you want the live view to appear in and then select the D15 channel from the list to apply the stream to that live view window.
 
Hey Dan, I was Able to get live view access to the missing camera and was able to set them in the order of my preference. Thanks so much for all your help. Hope you have a pleasant weekend.
 
  • Like
Reactions: Dan
Back
Top