I am after some guidance please.
I recently moved into a new house that has a DS-7608NI-K2 / 8P NVR with several cameras connected.
I have added a few more cameras but am struggling to get Hik-Connect working.
I have set up a HIK Connect account but I am not able to add a device, i.e. the NVR.
When I try and add a device via a web-browser I see the following message - "Operation failed - This device is added by other users.
When I try and add a device via the IOS app using the serial number I see the following message - "Please notify the device owner that she / he should use Hik-Connect App of V404.0 or later versions to receive the application" and at the bottom of the screen is a further message - "You can use that account or ask the user to share the device to you".
When I try and add a device via the IOS app using the QR code serial number I see the following message - "The device has been added to the account XXXXXXX" and at the bottom of the screen is a further message - "You can use that account or ask the user to share the device to you".
When I select Apply for Sharing I again see the message - "Please notify the device owner that she / he should use Hik-Connect App of V404.0 or later versions to receive the application" and at the bottom of the screen is a further message - "You can use that account or ask the user to share the device to you".
other user.
I think, but I am not sure, when I did this the first time that I saw a message saying that an application would be sent to the owner, but I have not received any message.
I assume that I need ownership of the NVR to be transferred from the previous owner to me.
Can somebody please advise the appropriate steps that I need to take in order to rectify this situation.
Thanks
Ben
I recently moved into a new house that has a DS-7608NI-K2 / 8P NVR with several cameras connected.
I have added a few more cameras but am struggling to get Hik-Connect working.
I have set up a HIK Connect account but I am not able to add a device, i.e. the NVR.
When I try and add a device via a web-browser I see the following message - "Operation failed - This device is added by other users.
When I try and add a device via the IOS app using the serial number I see the following message - "Please notify the device owner that she / he should use Hik-Connect App of V404.0 or later versions to receive the application" and at the bottom of the screen is a further message - "You can use that account or ask the user to share the device to you".
When I try and add a device via the IOS app using the QR code serial number I see the following message - "The device has been added to the account XXXXXXX" and at the bottom of the screen is a further message - "You can use that account or ask the user to share the device to you".
When I select Apply for Sharing I again see the message - "Please notify the device owner that she / he should use Hik-Connect App of V404.0 or later versions to receive the application" and at the bottom of the screen is a further message - "You can use that account or ask the user to share the device to you".
other user.
I think, but I am not sure, when I did this the first time that I saw a message saying that an application would be sent to the owner, but I have not received any message.
I assume that I need ownership of the NVR to be transferred from the previous owner to me.
Can somebody please advise the appropriate steps that I need to take in order to rectify this situation.
Thanks
Ben