Hik-Connect "Program exception. The mobile client is about to restart"?

[class159]

Hi I have just started to get this when I try to record A VIDEO on my Samsung phone. I can press record and when you press stop that message comes up and does not store the video. If I take a PHOTO I get the same but it does store the photo, any ideas THANKS

 

[Kyle]

Hi @class159
Is your camera recording to an NVR, or just to a microSD card inside it?
Could you please confirm the model of the camera (and NVR if recording one)?

 

[Myphone]

Hi @class159
Is your camera recording to an NVR, or just to a microSD card inside it?
Could you please confirm the model of the camera (and NVR if recording one)?

Hello
I have the same problem, i have the cameras are recording to a different NVRs ref DS-8664NI-I8; DS-7216HQHI-F2; DS-7204HUHI.
My android version is: V13
And hik-connect version : V5.2.0.0426

Thanks for your help!

 

[Kyle]

And hik-connect version : V5.2.0.0426

Try the newest version of Hik-Connect, which you can update to here

App Store

How-to: - How to update the Hik-Connect App on your Android phone using Hikvision's App Store

The method for updating the Hik-Connect App on Android devices has recently changed to mean that users can no longer update via Google's Play Store. To use Version 4.1.0 of the app Android users now need to access Hikvision's own App Store and update via the .apk file which is downloadable from...

www.use-ip.co.uk

 

[Myphone]

It's OK, the problem is solved
Thank you

 

[Kyle]

Thanks for the update, do you know what the fix was?

 

[Myphone]

Yes, it was fix by new firmware V5.2.0.0517 of app hik-connect