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PTZ Dome Power

saeed ElAnz

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Hi, i have just installed a PTZ Dome camera, it dosn't work, the seller gave me 12V adapter, it's written on the camera 12V, 18w, we have tasted also 12v, 24w but it doesn't work, is there any solution?
 

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Are you trying to power the ptz directly at the camera, or are you powering it over a length of cable?
 
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