Meritalist
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Hi All,
I have recently installed a HikVision NVR (D7608NI-K2) with a couple of cameras (DS2CD2355). Everything worked perfectly and both feeds appeared inside the HikVision app for remote viewing. However, one of the feeds has stopped appearing in the app - this happened when the router was switched off and then came back up. The camera-port does not appear at all in the app (even offline). The other feed is working fine.
Logging into the NVR itself using the local web page, I can see both feeds recording as normal. If I move the camera to another port on the back, then the picture comes through OK to the app again (on a different camera-port obviously).
It looks like the NVR is not reporting that it has this camera-port to the hik-vision P2P service (only 7 "slots" appear in the app not 8) but the camera is working perfectly and is recording fine on the NVR.
Anyone come across this issue before or have any ideas on how to fix? For now I am just using a different port but would like to know the cause.
Many Thanks for any info.
I have recently installed a HikVision NVR (D7608NI-K2) with a couple of cameras (DS2CD2355). Everything worked perfectly and both feeds appeared inside the HikVision app for remote viewing. However, one of the feeds has stopped appearing in the app - this happened when the router was switched off and then came back up. The camera-port does not appear at all in the app (even offline). The other feed is working fine.
Logging into the NVR itself using the local web page, I can see both feeds recording as normal. If I move the camera to another port on the back, then the picture comes through OK to the app again (on a different camera-port obviously).
It looks like the NVR is not reporting that it has this camera-port to the hik-vision P2P service (only 7 "slots" appear in the app not 8) but the camera is working perfectly and is recording fine on the NVR.
Anyone come across this issue before or have any ideas on how to fix? For now I am just using a different port but would like to know the cause.
Many Thanks for any info.