Smart Tracking setup on my PTZ DS-2DE5432IW-AE?

[itsryan]

Hi all,

Trying to set up smart tracking on my PTZ DS-2DE5432IW-AE

HIKVISION 5" DS-2DE5432IW-AE (S5) 4MP ACUSENSE 32X ZOOM 150M IR PTZ WITH WALL MOUNT
HIKVISION DS-7716NI-I4-16P 16 CHANNEL NETWORK VIDEO RECORDER

I have enabled virtual host and can see the additional PTZ controls but can't see Smart Tracking?

Any ideas?

 

[Jami3]

Hi @itsryan, it's under PTZ => Smart Tracking.

 

[itsryan]

I can't see that option

But according to the manual it

DS-2DE5432IW-AE(S5)

Hikvision DS-2DE5432IW-AE(S5) 5-inch 4 MP 32X Powered by DarkFighter IR Network Speed Dome

www.hikvision.com

 

[Kyle]

Hi @itsryan

Are you running this firmware version? - V5.5.41

Also, it is usually better to set up the auto-tracking as a 'linkage method' for one of the smart events, as the camera is more meticulous with what it tracks this way. Usually, line crossing or intrusion detection is best, I'm not sure if it is available as a linkage method for object removal detection, though.

Do you have a linked tracking option available on the linkage method page for any of the smart VCA events?

 

[itsryan]

Ah running V5.5.23 build 200415

 

[itsryan]

Updated the firmware of the

Device	Model	Firmware
NVR	DS-7716NI-I4 / 16P(B)	V4.50.000 build 210125
IP Dome	DS-2DE4425IW-DE	V5.5.41 build 201203

Still not smart tracking option

Also the SmartTracking is not listed under the Smart Event

 

[Kyle]

Can you confirm what the model number of the PTZ is, please?

If it is the DS-2DE4425IW-DE that you mention in post #6, then I'm afraid that this model does not support auto-tracking, which is probably why you cannot see the option to enable it.

However, the DS-2DE5432IW-AE(S5) that you mention in post #1 should support it.

Can you also please confirm whether you have an (S5) model or not?

 

[itsryan]

This is the one I bought from here for this option

Hikvision 5 DS-2DE5432IW-AE (S5) 4MP AcuSense 32x Zoom 150m IR PTZ With Wall Mount

The DS-2DE5432IW-AE(S5) is now End of Life. May we recommend the Hikvision DS-2DE5425IW-AE(T5) as a replacement. The Hikvision DS-2DE5432IW-AE(S5) is a 4 megapixel PTZ featuring AcuSense technology. AcuSense technology uses a deep learning algorithm to detect human and vehicle targets...

www.use-ip.co.uk

Looking at the Hikvision spec it says it does

DS-2DE5432IW-AE(S5)

Hikvision DS-2DE5432IW-AE(S5) 5-inch 4 MP 32X Powered by DarkFighter IR Network Speed Dome

www.hikvision.com

 

[Kyle]

Thanks, I've just noticed that it looks like you are looking in the NVR's configuration menu when checking for auto-tracking under smart events:

Also the SmartTracking is not listed under the Smart Event

You'll need to be logged into the camera directly to enable the auto-tracking - can you check again when connected to the camera directly, please?

Can you also please check that the model number is showing as DS-2DE5432IW-AE(S5) in [System > System Settings > Basic Information]?

 

[itsryan]

Ahh looks like i have a diffrent part than original ordered a DE version

 

[Kyle]

Hi @itsryan - I just wanted to say that I've sent you an email to explain the situation regarding this order.