Door Entry Support request - DS-KD8003-IME1

[engineerdan]

I have the following installed at my home:

1. 1 X DS-KH6320-TE1, V2.1.34 build 211118
2. 2 X DS-KD8003-IME1, V2.2.52 build 211126

The system was installed about a year ago and has been working well.

I have just updated the firmware to the latest revisions downloaded from the Hikvision website. The installed firmware versions are noted above.

I now have an issue that the door unlock function on one of the gates is now not working. Both units are configured exactly the same, with I/O Output1 set to Electric Lock.

For unit 1, when I select the unlock command from Hik-Connect or the indoor station, the unit speaks “the door is open”, and the solenoid lock is released.

For unit 2, when I select the unlock command from Hik-Connect or the indoor station, the unit does not speak at all, and the solenoid lock does not release.

Does anybody have any ideas what could be wrong?

 

[lsgv]

I’m assuming you have 2 outdoors and 1 indoor station. Have you tried to register both again to the indoor? As far as I remember the registering procedure changed with one of the latest firmware and I had to redo the whole registering process to get it working again.