Trying to export clip to usb file not supported fault

[BSN]

Can anyone help when I try to export a clip to a usb connected to the DVR I get a message that "The backup file does not support the selected format" I have formatted the usb via the DVR which is a DS 7616-I2 recording in 4K.

 

[Dan]

Hi @BSN

Are you still having this issue?

The term 'backup file' is not something we have seen before when trying to export footage to a USB, can you share a photo of exactly where you are seeing this message? (Also, which menu are you going to when trying to extract the footage?)

 

[indike]

Can anyone help when I try to export a clip to a usb connected to the DVR I get a message that "The backup file does not support the selected format" I have formatted the usb via the DVR which is a DS 7616-I2 recording in 4K.

I'm also having the same issue. Did anyone support to the above query?

 

[Phil]

Can you give us more info please?
Are you doing this via a local monitor connected to the NVR?
Or via a PC and browser?
What OS?
Which browser?
How did you format the USB stick?