Please can someone help? I've spent the day trying to get my ds-7216HUHI-K2/P dvr to connect to the hik-connect servers but with absolutely no luck. I'm able to see the dvr and the live view via my laptop when I type in the IP address of the DVR to web-browser. I've spoken with hikvision technical support and they suggested a firmware upgrade which I did and this didn't help either. I can't get my ipad to link to the dvr via the app, it says that the device is offline.
I've looked at the platform access and that's enabled but it says not connected to the hik-connect server.
If anyone can help I'd be eternally grateful as I'm at a complete loss.
I've looked at the platform access and that's enabled but it says not connected to the hik-connect server.
If anyone can help I'd be eternally grateful as I'm at a complete loss.