Viewing Hikvision camera on internet explorer problem

[Marco Hill]

Good Day All,

I am trying to set virtual alarms on someone's NVR however I can't see the cameras.

It tells me the following when I try and view the cameras:

"The stream is encrypted. Please go to the Local Configuration
interface to set the Encryption Key and restart live view"

I have set the encryption key and saved so I don't understand what I am doing
wrong or how to fix this.

Any suggestions on this?

 

[Dan]

Hi @Marco Hill

When you say have set the encryption key, do you mean you have set an encryption key during the set up of the NVR or do you mean you have been to Configuration > Local and entered the key you set into the Encryption Key box to unlock the camera streams?

 

[Marco Hill]

Thanks a million Dan, I was able to fix this by typing it under the local page. I kept going to the platform page.