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Hi @Aurora It's quite common that when you change modems or ISPs your default local IP range can change, e.g. before changing your modem the range might have been 192.168.1.xxx and after changing it your range might now be something like 192.168.5.xxx If the range changes, this can knock the...

Hi @nart.wdl The DMSS app is Dahua's version of the Hik-Connect app and DoLynk Care is their Cloud-based solution that is probably the closest thing to Hik-Partner Pro/Hik-Connect Teams.

Hi @Tomas2023 If you are looking to replace the DS-2CD2020F-IW we would recommend the DS-2CD2023G2-IU or the DS-2CD2043G2-IU

No worries, I've deleted that thread for you.

Hi @Esma @Fahad Bahaj We don't know for sure but the "pigtail connector" makes sense. In the past, the Varifocal models like 2686G2 & 2786G2 had only been available without pigtail/fly leads, so you had to plug the cable connecting your camera to the network directly into a port on the base...

Hi @lisak1972 We have removed the app screenshot from your original post. We had to change the edit button so that it is deactivated a few minutes after a post is made because we were seeing an increase in spam users who were posting genuine-looking posts that got past our spam filters and...

Hi @Hikory There are different versions of the Hikvision Mini Domes, the -IS model I linked to above is the non-WiFi model that has to be hard-wired to the network. If you want a WiFi model you will need to look for one with -IWS like the DS-2CD2546G2-IWS The 2583G2-IS model is a higher...

Hi @Hikory If you are looking for a replacement camera that is similar in style to the 2532F you currently have, we would recommend the DS-2CD2546G2-IS 4MP AcuSense Mini Dome

Hi @ant75a Just looking at the NVR, a newer M-series or AcuSense NVR will definitely be easier to access and have a better user interface than the old E-series you currently have. The unknown factor would be pairing Chinese version Hikvision cameras with a UK/EU Hikvision NVR, we've had no...

Hi @Kilojade Your NVR firmware is several versions behind. One of those newer versions is the major V5 firmware, which significantly changes the NVR's user interface. Below are firmware versions we would recommend updating to in steps (e.g., one update at a time - do NOT update straight to the...

When you install the camera you can manually pan, tilt, and rotate the camera lens until you get the position/angle you want to cover your scene.

Hi @Andy.A As as far as we are aware there aren't older firmware versions for this specific model, the V5.7.11 firmware was released in June 2023 so I would think it is highly unlikely that this is a firmware glitch that hasn't been fixed in 18 months. It sounds more like it could be a...

Hi @Niter80 Looking online, I can't find this HiWatch model on the Hikvision Global site and it looks to only be available in the Russian region. We do not have access to the latest firmware for Russian products, you will need to speak to whoever supplied you with the camera and/or Hikvision...

Hi @audi30tdi The FD9391-EHTV-v2 is a varifocal dome camera, which means you can adjust the focal range/zoom of the camera remotely. The model is not a 360/PTZ model so you won't be able to pan/tilt the camera remotely.

Hi @kruja If you remember, can you please confirm what firmware version the camera was running before you updated it to V5.7.17? Can you also log in to the camera with a browser, go to Configuration > System > System Settings > Basic Information and confirm the "Firmware Version Property" of...

Hi @epipen This model is old enough that it might potentially still use the old default camera passwords, have you tried going to the NVR camera management menu and tried setting the camera's password to either 12345 or 123456? If these passwords don't work and the camera is also not being...

Hi @karaats24 Can you please confirm the model numbers of the Hikvision camera and the other brand recorder?

Thanks @KasmahBahari How did you add the DVR to Hik-Connect? Was it added via Platform Access/P2P or did you manually add it using the local IP address? Can you please go to Me > About in the app and confirm which version of the app you are currently running? You say you are "unable to...

Hi @KasmahBahari Is the problem camera(s) added to the Hik-Connect app on its own and recording to MicroSD or are the cameras connected to an NVR which is added to Hik-Connect? Can you please confirm the camera and/or NVR model numbers and the firmware versions they are currently running...

Hi @Kinhell We would probably recommend something like the DS-2CD2546G2-IS 4MP AcuSense Mini Dome, its lower profile makes it good for small spaces. We would use a 2.8mm lens because it will give you the widest field of view over the shortest distance.