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Thanks for the update. I've reached out to Hikvision UK technical support to see what they say about the possibility of replacing the glass lens cover. I confess, if I have to replace the camera I would be tempted to look at an alternative make rather than giving more money to Hikvision, but I'm...

Hi RoundSquare, did you ever manage to replace the glass lens cover on your HikVision camera? I ask as two of my five HikVision DS-2CD2347G2 cameras have suffered the same issue as yours; the glass lens cover has cracked and moisture is now getting inti the camera lens, resulting in a blurry...

Interesting! While googling for info on whether it is possible to replace the glass lens cover, I came across the following post: ds-2cd2347g2-lsu/sl glass randomly cracked Exactly the same model camera as mine and also 4 years old. Clearly, there is an issue with these cameras! The glass...

Removed one of the faulty cameras today, the lowest one, and immediately I could see the glass covering the lens was cracked. Checked the other faulty camera and exactly the same thing. The glass covering the lens on both cameras has cracked across one of the corners and this is obviously...

Thanks. Looks similar to mine. I assume your cable entry is below like mine to ensure any water on the cable runs away from the camera, rather than into the housing.

I used the same mounting box on all 5 cameras, so they are all installed in the same way. The two cameras that have "failed" are both the 4mm lens versions, but I'm sure that has nothing to do with it. I will try to find time to take one into the house this weekend and inspect it internally.

From these photos, is there anything you see that suggests the installation wasn't done correctly? From slightly in front of the camera: From directly below the camera:

I have yet to try checking and replacing the desiccant bag on the first camera that failed as it is quite high up so requires longer ladders, which are stored away and a pain to get out! The latest camera to fail is much lower, so I should be able to check it this weekend.

The second of my five Hikvision CCTV cameras now has a blurred image, so it appears that moister has got into the lens of that camera also. One seal failure may have just been unlucky, but two seal failures suggests poor quality products. Very disappointed.

It's been a while since I started this post. One of my Hikvision cameras has failed and while looking for a replacement I realised there is a much larger selection of Hikvision cameras available now, so wondered if the "ideal camera" to use in my front door porch is now available. It needs to...

Thanks for the document. I will give this a try when I have some time over the Christmas Holidays.

I only have 5 Hikvision cameras, all the same, and all 4 years old, so a 20% failure rate is disappointing!

Coincidentally, one of the bathroom double glazing units above where this camera is installed, has also blown, but that happened about 6 months ago and I still haven't got around to replacing it. I've also recently had an 8 month old Ohme Home Pro EV charger replaced as moisture was getting...

I've identified an issue with one of my outdoor Hikvision 4MP DS-2CD2347G2-LSU/SL colorvu network cameras, which were purchased and installed in October 2021. I noticed the other day, the image was fuzzy, so finally got out some ladders and attempted to give the lens a clean, only to notice...

I looked at the Hikvision intercom systems, but they are far more than I need. Just a doorbell with a camera would be adequate. Or even a camera with two way audio, but it would also need some form of protection as it would be mounted in a front door porch and so easily accessible to visitors...

Having installed a number of cameras around my property a few years ago, I tend to use this feature in the app i.e. turn it off during the day, however, one day, if Hikvision ever produce a decent colorvu dome camera with 2 way audio, or a decent colorvu video doorbell with 2 way audio (not an...

I am using Hik Connect V4.25.0.0812 and it is working fine for me on my Samsung S21 mobile running Android version 12 (Snow Cone). I see there is a newer version V4.26.0.0831, but I currently have no intention to upgrade as each time this has happened I've had issues, so don't trust the quality...

Just updated to the latest version of 4.25.0.0812 and at least it isn't crashing on startup! So, I don't understand why my Hik-Connect app is upgrading to a version that doesn't work, rather than to the latest version, which I have to do manually!

It's been around 6 weeks since I created this thread and today I'm having yet more app problems. The app no longer opens and just crashes. Clearly there's been another update by hik-vision and they have managed to break it again. I can see many people are reporting this issue. Do hik-vision...

Just to let you know, on the Hikvision appstore (appstore.hikvision.com) there is a newer version of Hik-Connect (4.24.0.0704) and this fixes the playback landscape issue.