ds-2cd2347g2-lsu/sl glass randomly cracked

[RoundSquare]

Hi guys just wondering if anyone had any experience of this.

Im in the UK and the weather at the time was just normal Spring weather, 12 to 14 degrees.

hikvision ds-2cd2347g2-lsu/sl about 4 year old, the glass covering the lens has just randomly cracked.
This obviously allows moisture in and the footage is now pointless.

Nothing hit the camera and its at the rear of the house between ground and first floor so out of the way.

I watched the footage and can see it going from crystal clear to blurry with no object hitting it.

Can I remove the glass and rebond it with another piece of glass (if so anyone any links for a replacement) or do I just need to replace the whole camera?

Thanks.

 

[JB1970]

Hi guys just wondering if anyone had any experience of this.

Im in the UK and the weather at the time was just normal Spring weather, 12 to 14 degrees.

hikvision ds-2cd2347g2-lsu/sl about 4 year old, the glass covering the lens has just randomly cracked.
This obviously allows moisture in and the footage is now pointless.

Nothing hit the camera and its at the rear of the house between ground and first floor so out of the way.

I watched the footage and can see it going from crystal clear to blurry with no object hitting it.

Can I remove the glass and rebond it with another piece of glass (if so anyone any links for a replacement) or do I just need to replace the whole camera?

Thanks.

That's annoying. I once managed to tap one with a screwdriver lightly and it broke all too easily. I've not replaced one myself, it was an older models and I just ebayed it but I see no reason why you couldnt replace it as you've suggested.

It does make me wonder how these turrets are given IK10 impact resistance. IK10 means the enclosure should be able to withstand the impact from a 5KG mass dropped from 40cm. 'Enclosure' clearly doesn't include the glass which can't resist the head butt of an aggressive moth!

 

[milleniumaire]

Hi RoundSquare, did you ever manage to replace the glass lens cover on your HikVision camera?

I ask as two of my five HikVision DS-2CD2347G2 cameras have suffered the same issue as yours; the glass lens cover has cracked and moisture is now getting inti the camera lens, resulting in a blurry image. It is very weather dependant and tends to disappear in fine, dry weather, but then re-appears when it is wet!

Mine are also only 4 years old. There seems to be a theme here! Very disappointed these cameras have failed so quickly, I expected better.

Here's my post, but would be interested to know if you managed to resolve the issue, or did you end up either living with it, or replacing the camera? If you replaced it, what did you replace it with? I'm reluctant to spend more money on HikVision products, so would possibly look for an alternative brand, that hopefully is better quality and/or better made, but it would need to work with my HikVision recorder!

 

[RoundSquare]

Hi milleniumaire,

No I never managed to resolve my issue.
I read your original post and like you, watched the footage around from when it started to cloud over and there is definitely no strike on the camera.
Ai suggests that tightening the camera too much to the base could possibly be a reason but it was definitely not tightened to much
I have 3 of these cameras two 4mm and this cracked one at 2.8mm.
I gave up searching for replacement glass to be honest.
I brought it into the house and it dried up but still has some haze inside but a lot better than what it was.
I've replaced it with 2CD2387G3-LIS2UY/SL

 

[milleniumaire]

Thanks for the update.
I've reached out to Hikvision UK technical support to see what they say about the possibility of replacing the glass lens cover.
I confess, if I have to replace the camera I would be tempted to look at an alternative make rather than giving more money to Hikvision, but I'm not sure how easy it would be to find something that is compatible with my Hikvision recorder!
The turret on these cameras can be manually adjusted, so I can't see how screwing it too tightly to a compatible base would cause the glass to break, especially after 4 years!