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Thanks for taking the time to collate this - I'll definitely have a look. 3000 messages! probably a fair few to me :-)

Hi - as per above I am in a similar position - I've been running Hik connect alongside Procontrol and been looking at either consolidating or moving to a different tool for the alarm (as app is not maintained). The issue I have at the moment is having two apps that share the same back end...

One other point ref Pro control +. I have a pyronix alarm which was setup to pro control +. I added CCTV using the same login (then realisng the backend database for hik vision and pyronix is the same) and I installed the HIK connect app. Pro control GUI is very similar, I get alerts from...

Worth checking for the events / alerts you have setup, under linkage method 'notify surveillance setting' is enabled.

Morning guys - so last night, before giving up for the evening, I just tried to toggle the hik-connect setting on the NVR (the NVR under system config\network config\HIK-Connect) OFF (it was on and saying online), then back ON. NVR said it required a reboot and rebooted, and hey presto I could...

If I try to add the NVR to either hilook or hik connect mobile app I get the device model is not supported

Hi - I've been through that - at the time that was written for using platform access so a number of things have changed, however, I've tried the DNS settings in that etc. to no avail. the person that had the issue there resolved his by connecting direct to the router I believe, the strange...

so created a new hik account, deleted the nvr from the previous account, re-logged in and its gone. logged into the new account, went to add device, entered the serial number when prompted, click search and it says - The device cannot be added. so at the moment I dont have the NVR against any...

I've gone into the SADP tool - ticked the NVR, clicked un-bind, username admin and the password of the NVR and it says failed. Here are some screenshots 1. android app home page - HOME is my pyronix alarm system 2. SADP screen 3. Web portal - I've also blanked out the IP (which was the public...

thanks for the advice - I cant set the DNS servers to the IP of the primary router, tried and that causes the NVR to show offline. on hik-connect I then tried using the DNS servers that are configured in the router (for DHCP) restarting the NVR in between - with the DNS set at the virgin media...

Hi - yes I am definately logged into the same account - when I click 'me' in the app email and username matches the one I log into ieu.hik-connect When I login to the NVR (web) under HIK vision is showing as online - and shows the QR code to add to the app. when I login to ieu.hik-connect it...

Ok - so I am not fully working! Apologies in advance if I am missing something really obvious here (and hopefully some other newbies with similar issues find this post useful!!). So whilst I can connect to hik-connect when my phone is on the same network wifi - when wifi is off and I am...

For info, maintenance security \ security \ security service, stream encryption is already off.

Update - I used the SADP tool to enable Hik-Connect. I now have the NVR saying connection is online and the account has been bound. I went back to my hik-connect app (android) - the NVR has been removed. I click add, scan the code from the hik-connect tab on the NVR and I get the message on...

It is turned on - Any ideas why I am getting the errors on the HIK-Connect tab, it says connection offline and it asked please change the initial verfication code when I turned on HIK-Connect on the NVR. I can't see where to do this.

Hi - on the HIK-connect tab (on the NVR) Hik-Connect is disabled and it says the following Connection Status: Offline Account Status: No cloud account is bound. The binding status will be updated after the device connects to network. View the binding status again after connecting the device to...

Over the weekend I updated my NVR and Camera firmware to the latest (recent) releases. DS-7608NI-M2/8P V5.03.010 build 240606 DS-2CD2387G2H-LIU V5.7.17 build 240606 x 2 DS-2CD2347G2H-LISU/SL V5.7.17 build 240606 x 2 Ever since my hik-connect is not working. Logging into the NVR (via web) and...

yeah agreed - although, the popup doesnt happen everytime and then the two-way audio is OK

I retried this early - adding privacy mask to my camera. Tested 4 x times using Hikconnect, twice 2 way audio appeared to work ok, twice it started then got a popup error on Hikconnect saying "the device is in privacy mask status"

same here - I have updated to V5.02.008 build 240425 and can confirm I can activate the strobe and siren on my 2347G2H/LISU/SL. I will re-enable the privacy mask that previously stopped 2 way audio and report back.