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hik connect

  1. O

    Hik-Connect HikConnect - how to hide relays (problem after latest update to 6.6) ?

    Hello, after latest Hik-Connect update to 6.6, two COM relays show on main screen of the HikConnect door device. Any way how to remove them? I am not using them at all. Same problem as here:
  2. JB1970

    Hik-Connect Hik-Connect 6.4.201 Released

    New version 6.4.201 out. The new version now allows you to see the firmware version of NVR connected cameras and update where a new version is available. I’ve noticed that the slow loading playback timeline is resolved for my M series as well. It now loads instantly with event markers (under...
  3. I

    Playback/live view issues with my Hikvision cameras and NVR?

    Hello, A while back I purchased 4x Hikvision DS-2CD2387G2-LSU-SL-B and the DS-7608NI-I2/8P NVR to go with them. The cameras have been good, but I have been battling with playback/recording issues with there been gaps in footage and playback problems. I have tired downloading the footage through...
  4. Z

    Hik-Connect Hik Connect Preset not showing for secondary user?

    Just installed a DS-2DE4A225IW-DE S6 to a ds 7608ni i2 8p and as the device is added to my hik connect account, i can see the presets. But the shared users can only use the joystick and zoom functions. Even in landscape mode it's not showing. Any ideas or fixes?
  5. V

    Door Entry Solutions for replacing my existing 2-wire Aiphone intercom system?

    What options do I have regarding the upgrade of my home intercom system? I have seen that 2N make a 2-wire to ethernet adapter. But, if possible, I would like to avoid that hassle and get a wireless solution. I currently have a 2-wire Aiphone home intercom system (upstairs and downstairs...
  6. T

    Hik-Connect Hik-connect - thumbnails not appearing?

    Any ideas why the video playback event thumbnail are not appearing in the Hik-connect app? Got a new NVR and ColorVu cameras installed recently. Latest version for all.
  7. F

    Hik-Connect Hik-connect live view not working? (saying camera offline)

    Hi I have a 128ch nvr. My cameras are all online and showing on the NVR, but via Hik-Connect we can't get live view. But, we can get playback on the cameras that are saying they are offline. Any ideas please? Have hik changed any ports?
  8. J

    Hik-Connect Greyed out thumbnails with "Insufficient Memory" written over them?

    Why am I getting greyed out live feed thumbnails on Hik Connect with ‘Insufficient Memory’ written over them. But when I click on it, it shows the live feed in the thumbnails. I have three camera, so three thumbnails. One will be showing live feed and two will be greyed out unless I touch the...
  9. F

    Hik-Connect Hik-connect live view not working - saying camera offline?

    Hi I have an 128ch nvr camera are all online and showing on the NVR but via Hik-Connect we cant get live view but we can get playback on the cameras that are saying they are offline any ideas Have hik changed any ports
  10. C

    Hik-Connect Hik-connect playback not working but pro connect does?

    I have about 60 NVR’s on my Hik connect end user account and have Hik connect pro also setup with the same devices linked as service. The problem I have is I am noticing that some of my M series and K2’s all on the latest firmwares are not able to play back footage or clips in Hik connect end...
  11. S

    Hik-Connect New Hik-Connect 6.0 Update?

    Hi, Just saw on the notes of the Hik-Partner Pro app that it supports management of the new Hik-Connect 6.0. Does anyone know if it's going to be a major redesign or a small update?
  12. A

    Door Entry Is it possible to connect a "DS-KV8213-WME1 (B)" (2 Button, Villa Door Station) to Hik-Connect on Multiple Phones?

    Hi, Hoping someone can assist with advising if it is possible to connect a "DS-KV8213-WME1 (B)" (2 Button, Villa Door Station) to Hik-Connect on Multiple Phones? Button 1 (Door Station) is to ring on Phone 1 and Button 2 (Door Station) to ring on Phone 2 (Hik Connect APP). Using the Villa...
  13. JaredGreenall

    Hik-Connect Hik-Connect App - shared user can't see PTZ Preset tab?

    Hi all, So we have a couple of Hikvision DS-2DE4A425IW-DE PTZ cameras on the network (and if useful, the NVR is Hikvision DS-7732NI-I4). These are working fine themselves, but the issue comes with the Hik-Connect App (Android for all the below if that matters). I am the "site owner", and I can...
  14. D

    MacOS Issues using Hik-Connect & iVMS with my HiWatch IP camera?

    Hi there. I got HiWatch DS-I450M(B)(2.8mm) IP camera. I successfully set up it in my local network via Safari browser (I use macOS). I downloaded and connected my camera in the Hik-Connect mobile App as well. But I got an issue with iVMS-4200 on macOS. So now I have remote access from my mobile...
  15. N

    AX PRO Hikvision AX PRO Wireless Magnet Detectors Offline?

    Hi Everyone My wireless magnet detector is showing as disconnected so i am no longer able to arm my house alarm. It was fitted over 2 years ago and this is the first issue I have had. I have tried removing battery and leaving for abit and using a new battery but does not help - when i switch it...
  16. D

    Hik-Connect Doorbird Connected to Hikvision NVR, Mobile App error as Doorbird does not have a Sub-Stream?

    Hi all, I am new to this forum. I managed to get a Doorbird connected to Hikvision NVR Successfully. Unfortunately, the Hik-Connect Mobile Android App displays an error only on Doorbird window when viewing multiple cameras. I think it is due to Doorbird only having a Main Stream and no Sub...
  17. M

    Hik-Connect Hik-connect LAN vs cloud?

    Hello I can access my nvr without any issues when i am away from home. I use hik-connect app and just enabled platform access on the nvr. I didnt do any firewall setting, no port forwarding. All is working. I am wondering. When i am at home and on the same lan network. Does hikconnect still...
  18. sav@protec

    Intrusion detection events when continuous recording?

    I have an DS-2CD2786G2-IZS indirectly connected to a DS-7716NXI-I2 NVR via LAN. The camera is set to continuously record 24x7 on the NVR. What I would like to have happen is, from 7pm to 8am, when an intruder is detected, the strobe light comes on, and the detection is highlighted when I watch...
  19. derekz

    Hik-Connect Hik-Connect start full screen, possible?

    Hi Hik Connect android Is possible to start app direct with camera view full screen? (Currently I must click on thumbnail every time) Thanks
  20. JB1970

    Hik-Connect Hik-Connect Bug? (V4.25.0.20220723 iOS)

    A possible bug in the latest version of the Hik-Connect app and the Notification Enable/Disable (Bell) icon. Previously when enabled the user would 'receive events AND push notifications', when disabled the user would 'receive events but NOT push notifications'. That meant when disabled, just...
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