hik connect

Since updating to firmware V1.2.7 the other day I get the following message ‘Please contact the installer to confirm the alarm restoration’ Issue is i am the installer as I self installed and was working perfectly I can manually set each of the 10ish zones but can’t do them all from...

I’ve had a look at similar posts but don’t seem to see any solution to the problem. I was trying to view some event playbacks even just looking through the days history on Hik-Connect and I get either of those 2 errors in the title and can’t view any playback video. My NVR is not upto date...

Just set up HIK-Connect. Latest version. Have 7608NI with 8 cameras of various models. Smart Events set on some cameras for intrusion detection and line crossing. how can I only have (example) the intrusion detection events sent to HIK-connect, but not line crossing? I do want all Smart Events...

Hi, I bought my HikVision system from use-ip about 1 year ago and it generally works ok, however I have a few niggles which suggest it’s not quite set up correctly. I set up via ‘plug and play’ and I use the NVR as a virtual host for the cameras. My issues are as follows: - Every few months...

Another day another bug found In the Hik-Connect app (iOS) in portrait mode there are 9 icons available at the bottom of the screen in live view. When you turn it to landscape there are 8 - the microphone icon needed to start 2 way audio is missing. So it turns out my wall mounted tablet will...

There are a couple of different ways to share remote access to a device with multiple users, but the simplest method is to use the sharing tools in the Hik-Connect app. Below are the basic instructions for doing this: 1) Enter the Recipient page by either tapping the + symbol > Share Device >...

Hi guys, I'm new here and looking for some help with my line cross detection. I recently noticed the line crossing detection does not appear to be working. It used to work and no changes (configuration or otherwise) have been made, however, it has stopped alerting. I have attached some...

Nothing major but on the latest version of Hik Connect on iOS - 4.14.2.1092100 there appears to be a small bug (probably a few big ones I’ve just not found yet)…. In live view, double tap a window segment to change it to single camera view. If you then rotate the phone to view that camera in...

Hello team, i wondering if anyone can help me : my Hik Connect app is showing all cameras as failes to start playing. Had no issues since installation over 6 months ago up to this point. Hasn’t worked since last week. Any ideas ? the DVR is connected to my LAN, i can ping to it and it got a...

Hi I have two Hikvision Ip cameras. I have activated them, they live stream fine to web, blueiris and Hik connect app, but the problem is when trying to play back a clip from Hik connect app. Randomly at times it would play back, other times it would not, but now It wont play back any clip...

I have an NVR and 2 cameras installed. Everything is working fine on laptop and i-phone (iOS). One problem keeps occurring. Hik-connect registers events, but cannot find the video for playback (see picture). If I restart the NVR it works for a day or so. Events can be played back via...

Last week i bought a Hikvision Ax Pro M packet. Was all working fine with all sensors etc connected to the wifi. I connected the ethernet cable to the Ax Pro and now it is not connection any more to the internet. It disappeared from my Hik-proconnect and Hik-connect. Tried to excess it with the...

I installed DS-KV6113-WPE1 today and updated the firmware to the latest version. When trying to enable platform access, the Enable button is disabled and I cannot enable it whatsoever. Is there something I am failing to do? Firmware Version: V2.1.5 build 200904 The doorbell is hardwired...

Apologies for the double post. I've reported this on another thread but their issue was related to setup with a K series NVR... Since purchase I was unable to get the 2 way audio working on a DS-2CD2346G2-ISU/SL and DS-2CD2386G2-ISU/SL model. Selecting the microphone and then selecting IP...

Hi all, I am looking for some assistance. I have installed a HIKVision NVR DS 7600 series with 4 darkfighter ip cameras. All 4 cameras are live on NVR and can view them on HIK-Connect android app but can only view 3 on iPhone app version. On iPhones I only get 3 cameras and don’t get an option...

Hi guys and girls Added two new cameras to my system, acusense and a colorvu both 4mp 2.8lens Image quality is good when viewing on site but when viewing remotely via app the image quality it blurred and only improves if you click the HD option in the app . I have other 8mp cameras fitted...

Hello everyone! I have a problem connecting my cameras via phone app - trying for days without much success. My cameras are working fine and I can preview them in my "home network" but not online. I know that there are more options to connect (dyndns or hik connect) so if someone could explain...

I have created video tutorials could please let me know any miz takes

Hey guys, I'm using 2 HikVision cameras. Both of them stoped working all of a sudden. I checked the switch device and I noticed, that the light that says that camera is online is off. So I tried to unplug and plug the camera ethernet cables and nothing happened. Then I tried to plug the cameras...

We have recently had some customers ask us what the limitations surrounding the number of mobile devices that can be connected to Hikvision Door Stations. Indeed, it is key information to have, which is not that readily available, when considering one of these systems. We, therefore, thought...