Hik-Connect Accessing Hikvision DS-2DE5425IW-AE S5 cameras from Hik-Connect when off-site?

[Guchikas]

Ok, then that is why you cannot access from the work PC.

The basic IP address can only be used to access the device from a browser on your local network and the P2P connection is primarily used for mobile access.

To access the camera using a browser on a PC outside your local network you would usually need to port forward the camera, but as you have already set up Hik-connect the easiest way for you to do it would be to install iVMS-4200 on the work PC you want to access from and then add the camera to iVMS-4200 via Hik-Connect/P2P Cloud, the steps for doing this are explained in the below thread:

New HikVision User - Stuck on mobile app - Create Verification Code

OK Have you got a Hik-Connect account? Can you login at www.hik-connect.com? Yes I do, I made that account when I was 1st trying to get things up and running. And yes, I can log in. I have no devices listed. If I click on ADD and type in the serial number off the box my camera came in. I get...

www.use-ip.co.uk

Ok, got it, realy appreciate your help Dan,
Pretty sure i'll come back later with other problems