adding device

[ray.vincent]

I have a Hikvision DS7216HQHI k2/p but when attempting to add on HIK connect I can scan or enter required info and get the message device added to account 07...........06 which is not my account number
I cannot contact the seller as he now lives in Saudi Arabia
How can I solve this problem please the DVR works very well except cannot add to Hik-connect

 

[JB1970]

I have a Hikvision DS7216HQHI k2/p but when attempting to add on HIK connect I can scan or enter required info and get the message device added to account 07...........06 which is not my account number
I cannot contact the seller as he now lives in Saudi Arabia
How can I solve this problem please the DVR works very well except cannot add to Hik-connect

Whether you can fix this will depend on the current firmware version and whether you have the admin password for the DVR. You should be able to go into the menu on the DVR and unbind the Hik-Connect account from the Network settings > Platform Access page. Alternatively you may be able to do an unbind using the freely downloadable SADP tool. If you don’t have the admin password you’d have to get that reset first.

 

[ray.vincent]

I do not have any password or code to unbind as I inherited the unit from my late father and unfortunately have no means of accessing his account The firmware I believe is fairly up to date showing V4 20 001
Any help much appreciated

 

[JB1970]

You could try with Hik-Partner Pro app. You'd need to ensure that your phone is on the same network as the DVR before starting...

From the toolkit in that app:
- click online support case
- new case
- device unbinding
- LAN device
- then select the device