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AX Pro can't get pass "Device Upgrade available"

jaym

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Been playing around with the house alarm today as one the Hall PIR battery had died.
Thought I'd update my app (samsung) and update the panel firmware

Problem 1: Panel firmware is stuck on 100%
Problem 2: When I click the device on my hik-connect app, a pop-up appears saying "Device Upgrade". The button "view details" doesn't work and I can't get passed it. If I close it, it jumps back to the hik-connect homescreen.
Screenshot_20250505_160500_Hik-Connect.jpg

If I click the 3 dots and select "settings", it says "Downloading Failed"
Screenshot_20250505_161009_Hik-Connect.jpg

so there's no way of logging into the device.

I can arm/dis-arm, that's all still working. I just can't view anything on the device, or attempt to upgrade the PIRs it's saying are available

Any help? Tried uninstalling the app and rebooting the panel
 
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