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Cameras showing offline on hikvision app

ashleyd

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First I am apologizing as I am not at all tech friendly or know much at all. I ha e cameras at my job that are through adt we view on hikvision app. All are saying offline on app but can view live feed on monitor. I have contacted adt,spectrum, hikvision ans can not get any help. I do believe the router was changed and also the wifi password but was told that was not issues. I don't know where to begin and they will send someone for 59.99 call fee and 159. For first 30 min to help me. We are small Billiards and Can not afford this. Anyone that can help me would be so appreciated
Thank you
Ashley
 
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