For the camera that says it has been added, I think you are going to have to try unbinding the device using SADP and then try adding it to the Hik-connect portal.
We always recommend people add cameras/NVRs directly to the online portal and not via the app as it is often the case that devices added via the app are only linked to the app via the local LAN connection and so when you then try and access remotely you can't see the cameras. When you add the device to the portal you link the remote access app to Hikvision cloud server and the cloud server to the camera, doing this creates a simple but secure link for footage to leave the cameras on your local network and pass over the internet to reach the remote Hik-Connect application whatever network it is on. (e.g. Public WiFi, 3G, 4G, etc...)
Hi Dan,
I am trying to unbind a device from a previous account to my account, the problem is I keep getting the error "Only the device in the same area with the software can be unbound from its account."
Any assistance will be a huge help.
Phillip