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- #21
Hi Dan thanks for taking the time i really appreciate it.Hi @ineedhelp
Thanks for sending over your clip, I've had a go at converting it in different ways but every time the audio was not converted.
I think the issue is that the compression CODEC Hikvision uses compresses the video & audio data together in a way that most conversion tools just can't recognise and uncompress, so when you attempt to convert the file the software recognises the video data but can't uncompress the audio.
Unfortunately, I think the only way to successfully convert a small clip like this will be to install VSPlayer on a PC and use the converter tool built into the player.
Why does hikvision not support this on mac?
Is there a way ti get Hikvision to issue an update so mac will work?
thanks again.