Hik-Partner Pro Issues Anyone? 14-01-26

[JB1970]

Wondering if anyone is using Hik-Partner Pro in the UK and having issues with Health Monitoring today? Every site to which I've added Health Monitoring has thrown an exception this morning. This isn't affecting every site in the app, just those where the Health Monitoring service has been subscribed to. Irrespective of device (NVR, DVR. Intercom) they all have an exception. Intercoms are showing 'Device health status exception', while DVR's/NVR's are showing 'Unknown Type' as the exception. The exception can't be cleared so it masks any real issues.

 

[johnfitzy]

The exception can't be cleared so it masks any real issues.

That's not good... wish I could keep up with you, but current geo-political realities seem to be creating inter-oceanic islands... hopefully this will pass and I'll be able to upgrade/catch up with ya!!!

 

[JB1970]

Support case raised with Hikvision. Apparently 'it's affecting a lot of installers'

 

[trempa92]

someone git pushed to wrong branch

 

[JB1970]

someone git pushed to wrong branch

It's strange. It's left an unknown error on every site where Health Monitoring is subscribed to (it probably won't affect anyone in EU as you get that free of charge as part of the remote maintenance). I'm left with an exception on all sites, 7 unread notifications that don't exist in both app (badge) and HPP web login. I've noticed when I run a Health Report on any of the affected sites the exception is marked against a field called 'null'. It's as though some parameter has been added to be checked that is invalid. Anyway, I'll leave it with Hik-Support - I've given them an authorisation code to look at my account.

 

[trempa92]

It seems to be affecting only your region

 

[JB1970]

It seems to be affecting only your region

Hope it gets sorted quickly as the alservice is no use currently- it’s difficult to see the real faults.

I added a new site with a single camera at home last night on my network to set up pre install. I got the same fault notification within 5 mins of registering the camera.

 

[trempa92]

I was checking official api, cant find any difference between uk and eu.

It must be the licensing diffirence only.

I could make a win version of arc whee you could receive all the client alarms data.

It works via hpp open api, you just need api oeys generated at services-my services-api integration