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Hikconnect "Number of streaming channels exceeded limit. Please stop playing other channels........"

Hikvision have advised that the following things can cause this error:
  1. Make sure the network is stable.
  2. Do not view the live view or playback in iVMS-4200 and Hik-Connect at the same time. If so, it will limit the restriction and prompt this error code.
  3. Make sure the device is not shared with other Hik-Connect accounts, and not viewing the live view or playback at the same time.
Click to expand...
I'm not able to replicate this problem on any of our NVR's, so please let me know if anybody is happy for Hikvision to access your Hik-Connect account to look into this bug and I'll email you to arrange this.
 
Following the suggestion of @hoakland here:

Random Reboot Issue? (DS-2CD2021G1-I(W))

Hello, I'm experiencing an issue with two DS-2CD2021G1-I(W) IP cameras. Both cameras are connected to a gigabit ethernet switch, which is linked to my modem. Each camera is powered by a 12V 2A power adapter. I monitor the cameras using the Hik-Connect mobile app. The cameras are using the...
www.use-ip.co.uk www.use-ip.co.uk

I installed the android HiLook app V5.4.0.0920 logged-in with my Hikconnect account and added my DS-7608NXI-K2 NVR.
The app is exactly the same with HikConnect but "Number of streaming channels exceeded limit. Please stop playing other channels........" Playback error did not appear again
 
alfaclvi said:
Following the suggestion of @hoakland here:

Random Reboot Issue? (DS-2CD2021G1-I(W))

Hello, I'm experiencing an issue with two DS-2CD2021G1-I(W) IP cameras. Both cameras are connected to a gigabit ethernet switch, which is linked to my modem. Each camera is powered by a 12V 2A power adapter. I monitor the cameras using the Hik-Connect mobile app. The cameras are using the...
www.use-ip.co.uk www.use-ip.co.uk

I installed the android HiLook app V5.4.0.0920 logged-in with my Hikconnect account and added my DS-7608NXI-K2 NVR.
The app is exactly the same with HikConnect but "Number of streaming channels exceeded limit. Please stop playing other channels........" Playback error did not appear again
Click to expand...

I have encountered three main issues with my camera setup, which I have discussed in various posts. Here is a concise summary of my findings:
  1. Random Camera Reboot Issue: I posted a discussion on this problem here: Random Reboot Issue. The random reboots occur unpredictably shortly after the live video feed starts when using Hik-Connect (6.3.0.0424) or HiLook (6.2.5.0412). However, the issue does not happen when using HiLook version 5.4.0.0920. Notably, iOS users do not experience this issue. According to my observations, this suggests an Android-specific problem. While HiLook 5.4.0.0920 eliminates the random reboots, it has some bugs and causes the app to freeze.

  2. "Number of Streaming Channels Exceeded Limit" Error: In my case, this error occurs with both the Hik-Connect and HiLook apps. The only effective solution I have found is to reduce the camera bitrate.

  3. Video Skipping Issue: I have detailed this problem here: Video Skipping Issue. The issue remains unresolved, although increasing the FPS value has slightly improved the situation, the video still intermittently skips.
I am deeply disappointed that I have been unable to resolve these fundamental issues. I wish I had not invested in this brand.
 
Another notice here.
In google play store the app installation size is 153MB.
In Hikvision app store the app installation size is 270MB.
So I decided to install from Hikvision app store. Problem remains the same.
Now thinking of enabling Samsung store and install from there. Version there is 6.1.20.0103.
 
Version 6.1.20.0103 from Samsung Store is OK.
HiLook version 6.2.5.0412 from Hikvision App Store is also OK.
So the problem seems to be version 6.3.0.0424. Hope in a few days there shall be a newer version.....
 
Kyle said:
Thanks all, we don't have a demo NXI-K NVR to test, but I'll try and replicate the issue on another NVR as well as on a standalone camera.
If I can't, is somebody willing to share their Hik-Connect account details with Hikvision Support (via email), as they would like to log in and investigate the issue on a problem unit?
Click to expand...
Morning Kyle

I don't mind sharing my details.
 
Hikvision have just told me this will be fixed in the next Android Hik-Connect update, V6.3.25, which will be released soon.
Thanks again @Whisky for letting them use your account to investigate :)
 
Kyle said:
Hikvision have just told me this will be fixed in the next Android Hik-Connect update, V6.3.25, which will be released soon.
Thanks again @Whisky for letting them use your account to investigate :)
Click to expand...
Hello Kyle,

I am currently using V6.3.25 and I still get the same error.
Besides that, I have this strange reboot issue that I described here: Random Reboot Issue? (DS-2CD2021G1-I(W))

I can provide my Hik-Connect account details to Hikvision Support if they wish to investigate.
 
@hoakland
Seems that they released this version before you send your account details
On Hikvision App store version: 6.3.250.0516 Update at: 2024-05-17 10:19:00

They also changed the Date of previous version without changing the version
On Android Google Play Store version 6.3.0.0424 Updated on: 2024-04-24
On web page of Google Play Store version 6.3.0.0424 Updated on: 2024-05-16
 
alfaclvi said:
@hoakland
Seems that they released this version before you send your account details
On Hikvision App store version: 6.3.250.0516 Update at: 2024-05-17 10:19:00

They also changed the Date of previous version without changing the version
On Android Google Play Store version 6.3.0.0424 Updated on: 2024-04-24
On web page of Google Play Store version 6.3.0.0424 Updated on: 2024-05-16
Click to expand...
Hi alfaclvi,
I have not sent my account details, I guess Whisky did.
I can also provide mine if they want to check on this case.
 
Thanks both - yes, they used @Whisky's account but it could be that they have only released the fix for the NXI-K NVRs.
Are you using 6.3.250.0516 @hoakland, and still using the DS-2CD2021G1-IW recording to an SD card?

Thanks for offering to share your login, I'll take this to Hikvision and let you know if they would like to look at it.

For everyone that was seeing this issue on NVRs, does version 6.3.250 fix this for you please?
 
Kyle said:
Thanks both - yes, they used @Whisky's account but it could be that they have only released the fix for the NXI-K NVRs.
Are you using 6.3.250.0516 @hoakland, and still using the DS-2CD2021G1-IW recording to an SD card?

Thanks for offering to share your login, I'll take this to Hikvision and let you know if they would like to look at it.

For everyone that was seeing this issue on NVRs, does version 6.3.250 fix this for you please?
Click to expand...
Yes, I am using 6.3.250.0516 and recording DS-2CD2021G1-IW video to an SD card. I don't have an NVR.
 
Sorry Kyle
This is not fixed.
Also tried Uninstalling and re-installing but issue remains the same.
Live view, Notifications Playback and Event Messages Playback are OK
 
Thanks again both.
I've asked our support contact if there's a newer version coming with the fix.

@hoakland, are you able to get a video showing any of the issues you're having please? Apparently it will help with explaining the problems to their R&D team in China. I appreciate it could be tricky getting footage of #1:
hoakland said:
  1. Random Camera Reboot Issue: I posted a discussion on this problem here: Random Reboot Issue. The random reboots occur unpredictably shortly after the live video feed starts when using Hik-Connect (6.3.0.0424) or HiLook (6.2.5.0412). However, the issue does not happen when using HiLook version 5.4.0.0920. Notably, iOS users do not experience this issue. According to my observations, this suggests an Android-specific problem. While HiLook 5.4.0.0920 eliminates the random reboots, it has some bugs and causes the app to freeze.

  2. "Number of Streaming Channels Exceeded Limit" Error: In my case, this error occurs with both the Hik-Connect and HiLook apps. The only effective solution I have found is to reduce the camera bitrate.

  3. Video Skipping Issue: I have detailed this problem here: Video Skipping Issue. The issue remains unresolved, although increasing the FPS value has slightly improved the situation, the video still intermittently skips.
Click to expand...
 
Kyle said:
Thanks again both.
I've asked our support contact if there's a newer version coming with the fix.

@hoakland, are you able to get a video showing any of the issues you're having please? Apparently it will help with explaining the problems to their R&D team in China. I appreciate it could be tricky getting footage of #1:
Click to expand...
Thanks, I will try to capture a video about this random reboot issue.
 
@Kyle, I have sent you a video recording that shows the random reboot issue. Please let me now If you can't get or view the video.
Thanks.
 
Thanks @hoakland, all received including your login info, and I can view the videos. I'll pass everything over to Hikvision to look into.
 
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