Could he try reseting both of them? DS-KV6113 and KH6320?
I have had this message a few years ago but I do not remember the solution. Yes you are right, the DNS concerns Hikconnect. About KV6113 there is also another issue with admin users. Can't have more than one user if not connected on NVR or DVR. For example, you cannot have direct Live View on one iVMS window and simultanuesly open settings and preview image settings or event preview setttings. Or another PC with iVMS
I have had this message a few years ago but I do not remember the solution. Yes you are right, the DNS concerns Hikconnect. About KV6113 there is also another issue with admin users. Can't have more than one user if not connected on NVR or DVR. For example, you cannot have direct Live View on one iVMS window and simultanuesly open settings and preview image settings or event preview setttings. Or another PC with iVMS