Hilook IP camera - can't access it from the browser?

[alex_viorel02]

Hello, I recently buy Hilook IP camera IPC-B140HA-D/W and I can't access it from the browser. Can someone help me?

 

[Phil]

If you run Hikvision's SADP utility on your PC does it find the camera at that IP address?

 

[alex_viorel02]

If you run Hikvision's SADP utility on your PC does it find the camera at that IP address?

Yes

 

[Phil]

Double-click on the camera's IP address in SADP - what happens?
If that doesn't work, please share a screenshot of the SADP table.

 

[alex_viorel02]

First is DVR, second is IP camera

 

[Phil]

All looks OK.
What happens when you double click on the camera's IPv4 address in row 2?

 

[alex_viorel02]

Nothing. That ip is the router.

 

[Phil]

Not the IPv4 Gateway address.
The column to the right of Status.

 

[alex_viorel02]

IPv6 address?

 

[Phil]

Double-click on the camera's IP address 192.168.1.226 in row 2 in SADP and it should open your browser at the camera's login web page.

 

[alex_viorel02]

It's not working

 

[Phil]

OK, thanks.
Did you manually set the IP addresses for your DVR and camera?

SADP IS finding them, so they seem to be present on the same network as your gateway/router.

What other network devices are in-play please?
e.g. POE switches, powerline, wireless bridges, etc.

 

[alex_viorel02]

Yes, I set it manually
Just a POE switch, I have DVR and another 2 Dahua IP cameras connected on it.

 

[Kyle]

Try using Edge in IE mode:

How-to: - How do I use Internet Explorer mode in Microsoft Edge to connect to my CCTV equipment on Windows 10 & 11?

There are some IP camera and NVR models that do not work well when you try to connect to them in modern web browsers (Microsoft Edge, Google Chrome, Mozilla Firefox, etc.), as they use firmware designed for use on the Internet Explorer engine. Now that IE11 is being retired from Windows...

www.use-ip.co.uk

 

[alex_viorel02]

The same

 

[Phil]

Perhaps try using SADP to change the camera's IP address.
Allow the router to DHCP set an address and see whether it then works.
Maybe there are rules in your router blocking that high range address?

Can you access the DVR OK from the browser?

 

[alex_viorel02]

I change it to DHCP and still the same.
In router, no.
DVR is ok, I can access it from SADP.

 

[Phil]

My colleague just shared your other thread (linked below).
Did this camera work OK before that failed firmware update?
Have you tried an update with the correct firmware?
Have you cycled the power to the camera after your last attempt to update the firmware?

Hilook IP camera IPC-B140HA-D/W upgrade failed?

Hello, I can't upgrade Hilook IP Camera IPC-B140HA-D/W. It said "upgrade failed" on batch configuration. I downloaded the correct version for it. What did I need to do?

www.use-ip.co.uk

 

[alex_viorel02]

Yes, it works ok.
I didn't find the correct firmware.
No.

 

[Phil]

Can you cycle the power please - switch it off, wait 30 secs, and on again - then check whether you can browse to it.
If that doesn't work, we'll try to find the correct current firmware.