Letters and numbers above people's heads in live view?

[Gagi]

When I view the live view of the camera (iDS-2CD7456G0-IZHS) via the nvr, letters and numbers appear above the heads of the people. When I access the camera directly, the image is clean (without letters and numbers). I think it is the settings on the nvr. Could somebody help me to make the letters and numbers gone ( clear live view ). Thanks for every HELP

 

[Dan]

Hi @Gagi

What NVR model do you have?

 

[Gagi]

Hi Dan,
i have a DS-7608NI-I4/8P with the latest Firmware ( V4.61.025 build220905 ).

 

[Dan]

Thanks @Gagi

Do you know what smart event(s) you have configured on this camera?

Please check the smart event settings both in the NVR and directly on the camera.

 

[JB1970]

Thanks @Gagi

Do you know what smart event(s) you have configured on this camera?

Please check the smart event settings both in the NVR and directly on the camera.

On the I series and M series, events configured in the Business Application/Internet of Things setting can display various information on screen like this. If any events have been added in Access Control, Alarm, Audio:

Select the event, configure, click the 'OSD Display Configuration' tab and uncheck any of the displayed items.

The above can show event and card read information on systems where access control and intercom have been integrated.