Mini PTZ not zooming or focusing DS2DE3A400BWDEF1S5

[RobotSystems]

Evening
We are just setting this new mini PTZ up. We added it to the NVR without an issue, picture is good and it pans AOK (love the facility to click somewhere in the picture and the camera immediately tracks there, very cool)
So, the problem is the camera will not respond to zoom controls, or focus change, or iris change.
Any clues/suggestions please?
Thank you

Tish

 

[RetiredDinosaur]

According to the hikvision spec sheet, the camera has a fixed focal 4mm lens and no optical zoom - in essence making it a PT camera

 

[RobotSystems]

Hmmm - user error then. Is advertised on ADI-Global website (from where we purchased it) as

Mini PTZ 4mp 10x 2.8mm​

In the Hikvision data sheet it says it has a 16x digital zoom so I figured it should be possible to zoom in and out.

Thanks for taking the time to decipher the data

 

[cymruchris]

16x digital zoom

That's when you use the little magnifying glass icon on the live view screen in the app - that's the digital zoom. You need optical zoom for regular zooming in and out on a PTZ - although some do have digital zoom beyond optical zoom that can be configured that once you've reached the optical zoom limit, the digital kicks in.