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No email notifications? [“Failed to send test email authentication failed”]

Colgil82

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Can anyone help me with my email notifications please?

Notifications stopped coming through on the 17th, since then I can no longer get email notifications.

When trying to test I get the following “Failed to send test email authentication failed”.

I have checked the email provider and no issues there, honestly spent 6 hours on this now!
I’m using hotmail.

I have rebooted the system, router etc.
 
You now need to use what they call an "App Password" in your HikVision device/s and NOT your account password. I think Hotmail is now Outlook/Microsoft? In which case see here:
 
Hello, I need some help please. I’m having a nightmare with Hotmail and CCTV. I use iPhone 14 and an iPad, with the changes to Hotmail the iPad and iPhone wouldn’t match and I’ve had to change passwords numerous times.
Anyway I updated the Hik Vision password so the alerts would still come through, did the test e-mail and all was good yesterday.
The last e-mail notification I got was 2am this morning, the test email now fails and I have no idea what to do - I’m not at all technical and it gets very frustrating as I don’t know what to do.
I have rebooted the CCTV unit.

The smtp server is set at smtp.office365.com
SMTP Port is 587
My e-mail address is ********* @hotmail.co.uk

Can anyone help me
 
i didnt want to start a new thread but having the same problem with outlook email account - i have set up an app specific password but still does not work

any ideas?
 
I’m glad you have tried the app password, I was going to attempt that but you have saved me the stress. The Hotmail issue is a nightmare.
 
Have you followed the instructions here which including enabling POP/IMAP access for the account? It also shows a different smtp address there too.
 
Have you followed the instructions here which including enabling POP/IMAP access for the account? It also shows a different smtp address there too.
thanks for the suggestion

my IMAP and POP were already turned on and trying the other SMTP address still comes up as failed..its deffo an outlook problem as i am using my ISP settings which work ok (but want them separate)

Thanks
 
I tried too and it’s another fail, but thanks for the reply. I did look at the Log Server Settings Enable box is not ticked
Upload Time Interval has 1 in the box
Server IP Address is empty
Port box has 514

I clicked on test and that said fail, I have no idea if this set up is correct I have never looked at that before.
 
Last edited:
Ugh, missing Gmail notifications on your iPhone is so annoying! It's like shouting into the void and not getting a reply. Let's see if we can get those pings back.
First off, the super basic stuff: did you accidentally mute notifications for Gmail in the iPhone's Settings app? Go to Settings > Notifications > Gmail and make sure "Allow Notifications" is toggled on. While you're there, double-check the Alert styles, sounds, and badges to make sure they're set how you like them.
Also, sometimes Gmail itself can have its own notification settings. Open the Gmail app, tap the three lines in the top left, scroll down to "Settings," and then tap on your email address. From there, make sure "Notifications" is set to "All New Mail" or whatever suits you.
Another thing that can sometimes cause issues is "Background App Refresh." If that's turned off for Gmail (Settings > General > Background App Refresh), your phone might not be checking for new emails when you're not actively using the app. Make sure it's enabled for Gmail (either on Wi-Fi or Wi-Fi & Cellular).
Low Power Mode on your iPhone can also sometimes temporarily pause background app activity and notifications to save battery. If you've got Low Power Mode on (Settings > Battery), try turning it off temporarily to see if your Gmail notifications start coming through.
Finally, it might sound silly, but sometimes just deleting the Gmail app and then reinstalling it can fix weird glitches. It's like giving the app a fresh start.

If none of these solutions work, you can follow for more details instruction below.
Gmail notifications not working on iPhone - How to fix
 
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