Hello,
I have the latest VMS-4200 software, and have connected my cctv camera units to it using credentials that I know work correctly as they allow live feed to other computers VMS4200 installs on our network. I have used the super user account which has full permissions to all the categories available to give permissions for. I connect the cctv unit and it shows as connected with a green icon. I can import the cameras and when I go to main view, I can see the cameras. When I click on a camera, it displays a small green play icon, but when I try and view the live feed itself, it gives me a black screen. The error I get is in the attached screenshots. The machine I have installed it on is a laptop running Windows 10. I have tried the same setup on another laptop of the same make, but I get the same blank video screen. If I leave it for a while the video screen gives the error "Reconnecting...Connection failed:device off-line or connection timeout. (Error code: HCNetSDK.dll[7]) Can someone please help me to see live video from this software?
I have the latest VMS-4200 software, and have connected my cctv camera units to it using credentials that I know work correctly as they allow live feed to other computers VMS4200 installs on our network. I have used the super user account which has full permissions to all the categories available to give permissions for. I connect the cctv unit and it shows as connected with a green icon. I can import the cameras and when I go to main view, I can see the cameras. When I click on a camera, it displays a small green play icon, but when I try and view the live feed itself, it gives me a black screen. The error I get is in the attached screenshots. The machine I have installed it on is a laptop running Windows 10. I have tried the same setup on another laptop of the same make, but I get the same blank video screen. If I leave it for a while the video screen gives the error "Reconnecting...Connection failed:device off-line or connection timeout. (Error code: HCNetSDK.dll[7]) Can someone please help me to see live video from this software?